The website hosting firm 123-reg, which currently supports 1.7 million websites throughout the UK, has accidentally deleted a number of its customers’ websites while undergoing server maintenance.
According to reports it’s not yet clear how many websites have been deleted during the incident, with the firm stating that: “We can conclude that the issues faced have resulted in some data loss for some customers,” the firm admitted and that the fault was limited to 67 servers out of 115,000 across Europe.
123-reg has now started a recovery process, however it is still advising customers, which are lucky enough to have their own backup data, to rebuild their own websites. The company exclusively told the BBC that it did not have a backup copy of all its customers’ data, but was working with a data recovery specialist to “manage the process of restoration”.
“Our VPS product is an unmanaged service and we always recommend that customers implement backups to safeguard against unexpected issues,” the company said.
“Customers who had purchased 123-reg backups can be online now. Many of our customers keep their own backups.”
Meanwhile, many of 123-Reg’s customers have taken to social media to vent their frustrations and express concerns about the long term damage this issue would have on their business.
Incidents like these highlight the importance of having a comprehensive Disaster Recovery plan in place.