How do I connect to a Veeam service provider?

It’s incredibly simple to connect to a Veeam service provider and configure your Veeam Cloud Connect solution.

This blog aims to give you a brief guide on how to complete the configuration.



Before you begin you need to have the following information to hand:

A full username and password for your tenant account (speak to your service provider to register these details). A full IP address or DNS name for the Service Provider you’ll be communicating with.

Stage 1: Find your Veeam service provider

In the wizard open up the background infrastructure view, click on the ‘Service Providers’ and then ‘add a service provider’. In this section enter your IP address or the full DNS name for the Server Provider. You can also add any information for your Veeam service provider.

Stage 2: Cloud Provider configuration

  • Using the port element, specify which port your tenant backup server will use to connect to the gateway. The default port is 6180, but your service provider should be able to specify this if it’s different.
  • If the service provider is managing the tenant’s backup, you should check the box that states you “Allow this Veeam Backup & Replication installation to be managed by the service provider”. This enables the Veeam service provider to be able to manage the backup server through the Availability Console.  System Domain Credentials are needed for the Service Provider to access your console.
  • Click ‘next’.

Step 3: TLS Certification

Veeam service providerIf applicable, in this section you can view and verify the TLS certificate received from the service provider. To view this, just click the link.

  • From the credentials list, select the details for the tenant account, as provided by your Veeam Service Provider. You can also manually add them in this section. When completed, click ‘apply’.

Stage 4: Repository and Replication resources

  • In the resources tab of this screen, the system will automatically calculate the amount of resource given to the tenant, then display the results. After this has completed, click ‘next’. Please note that it may take some time.
  • Within the hardware plans category the wizard will calculate storage, computing and network assets that are available and allocated to the tenant, by the Veeam Service Provider.

Stage 5: Managing Network extensions

In the network extension tab, the wizard will detail extension appliances for the network that will be deployed on the side of the tenant. The network extension appliance is used for maintaining and initially establishing connections between production Virtual Machines and virtual Machine replicas after a partial site failover has been initiated.

Here, using the Network Extension Appliances list, you can also view the default extension settings, add new network extensions (if you have multiple IP networks in production) or edit current ones.

Step 6: Configuring network extension appliances

This window gives two options, where you can edit the existing appliance by selecting and clicking ‘edit’, or offering the facility to add new extensions.

  • Navigate to ‘choose’ and select the host which the network extension needs applying to. This is the source host where your production Virtual Machines will be replicated to the host.
  • This step differs, depending on what hardware plan you have.
    • For VMware Hardware plans, in the ‘resource pool,’ section click ‘choose’ and select the pool where the extension appliance Virtual machine is to be placed. In the Datastore section, click choose and select the store where you would like to keep the files of the network extension appliance VM.
    • For Hyper-V hardware, in the Folder section, press ‘choose’ and select the path and folder where you’d like to keep files of the network expansion VM. In the network section, select the Virtual Switch that the production VMs on the host is currently connected to.

Step 7 (optional): IP clarification

The next step is to confirm the appliance’s settings. If you’d like to assign this automatically (you have DHCP configured in your environment), simply keep the ‘obtain IP address automatically’ selected.  Please note that Veeam Cloud Connect does not currently support DHCP for replication. Further information on the current limitations can be found at

To manually assign the IP address to the appliance, enter the information into the “use the following IP addresses” section, specifying the IP address, Subnet mask and default gateway. Click ‘ok’ to proceed.

Stage 6: Summary of results

At the apply stage of the wizard, you’ll be able to view and save resource information, as well as deploy the specified number of network extension appliances to your host. After this process has completed, just click ‘next’. You’ll then be able to review the configuration and close the wizard.

If you’d like any further advice or information, feel free to leave a comment below, email or call +44 (0)3453 888 327.

cloud computing experts

virtualDCS expands its support team after a surge in demand

After phenomenal growth in the last financial year, cloud computing experts virtualDCS now welcome Keiran Miller to the technical department, with further plans to extend the sales division imminently.

Keiran has now joined virtualDCS in his new role as a technical engineer, having started his career as an apprentice. After moving up the corporate ladder in his previous position, he wanted a new challenge with the cloud experts. Keiran will now be working directly with customers to ensure that their transition to the cloud is as smooth as possible.

cloud computing experts

From left to right: Keiran Miller and head of support, Ross Devine.

“I’ve heard nothing but good things about the team and it’s an incredibly welcoming place to be.

I’m looking forward to developing new skills on top of what I learned in my previous role and I’m particularly interested in how they’re revolutionising Disaster Recovery solutions, with technology such as Veeam.

So far, everything is going great and I’m just ready to see where my new role takes me.”

Phenomenal growth

“Thanks to the hard work of our employees the company has only grown since its conception and last year proved to be particularly successful for the team.

Customers are at the heart of our business, we want to make their lives easier and give them the best experience so we’re pleased to welcome Keiran to the company.” Said Richard May, managing director of virtualDCS.

For more information on virtualDCS and Business Continuity solutions contact us on 03453888327, visit or email

Infographic: A history of Ransomware

Have you ever wondered where Ransomware came from? Our latest Infographic reveals this and so much more.

What was the first recorded example of Ransomware and how was it administered?  When did it officially become ‘Ransomware as a Service?’

How was this technology spread before the Internet? These are just a few of the questions commonly asked around the latest business threat.

We’ve created this infographic to answer these common queries, but if there’s anything else you’d like to know feel free to contact the team using the contact form below.


a brief history of ransomware

Veeam Cloud Connect – Downloading and Applying Config File for OpenVPN

In this section, I am going to summarise how to download the config file for an Endpoint and how to apply it within the OpenVPN GUI.

Firstly, let us download the config file from the Veeam PN web portal. This can be done by the administrator under the ‘CLIENTS’ section of the portal. The ‘Download’ link next to each ‘Standalone’ client is the method used to download each config.


Veeam OpenVPN


Once downloaded and distributed, the user can apply the config to their OpenVPN software by implementing the following steps:


Search for the OpenVPN GUI

Veeam OpenVPN


In your taskbar, find the OpenVPN icon, right click and select ‘Import file’


Veeam OpenVPN


Once you select the provided. open file, you should see a ‘File imported successfully’ message.

Veeam OpenVPN

Upon failover, you should now be able to connect to the VPN. In the next chapter of this guide, we will perform a failover and confirm network connectivity can be established.


Testing Failover Plan / VPN Access

Now you are happy the VPN is ready for use by the End user and the replicated VMs are ready. You can test the failover plan to confirm everything works, as it should. To begin with, simply browse to your Failover Plan, right click, and select ‘Start’.


This will start the failover plan and begin to boot the VMs as configured by you within the Failover Plan. Once Veeam confirms the Failover Plan has finished, I would still give the Veeam PN appliance up to 5 minutes to boot as it can take a while.


The easiest way to confirm when the appliance is ready is to try to browse to the Veeam PN portal. This will be accessible on – https: // PUBLIC-IP-ADDRESS:6443


Veeam OpenVPN


Once you are happy, the portal is loading on port 6443. You can be happy the VPN is ready for use.

To connect to the VPN, the end user simply needs to right click on the OpenVPN icon and select ‘Connect’


Veeam OpenVPN


If the VPN successfully connects, you will see the following prompt appear:


Veeam OpenVPN


If this was only a test failover, you can now proceed with performing an ‘Undo’ so all changes are disregarded, however, you will know you’re ready in case of any disaster.

Contact the team today if you’d like any more information or to take advantage of Veeam Cloud Connect on our platform, with a 30-day free trial.


Veeam Cloud Connect PN configuration

Now your network has been setup, you need to browse to the IP of the appliance in a web browser to begin the Veeam PN configuration.

In the second blog of the Veeam series, we’ll be discussing the Veeam PN configuration. This procedure will include creating a ‘Self-Signed Certificate’ and specifying your network ranges for the VPN etc.

 First, begin by confirming your Veeam PN appliance is responding to pings on your network. Once this is confirmed, please browse to – https://YOUR-APPLIANCE-IP-ADDRESS

There will be a certificate warning, this can be ignored.


When the portal loads, you can login with the default root credentials. 

Veeam PN configuration

You can now enter your new credentials and proceed to the next step.

Veeam PN configuration

We are now ready to begin configuring the ‘Network Hub’. This simply requires a few bits of information to complete your self-signed certificate.


Veeam PN configuration


Once you have finished entering your information, you can proceed to the creation of your self-signed certificate.


Veeam PN configuration


Veeam PN configuration


Once the certificate has been created, you begin the configuration of your VPN settings. This will require the IP address (or one of) assigned to you as part of your Veeam Cloud Connect subscription. The ports can be left as default, however, please ensure TCP is selected as both protocols because the NEA only currently allows TCP rules.


Veeam PN configuration


The next step is to configure the Entire site & Standalone computer configurations. We will begin with ‘Entire Site’


Veeam PN configuration


The name can be chosen by yourself; however, the network address needs to be LAN range of the VMs being replicated.


Veeam PN configuration


Now the ‘Entire Site’ is completely configured, we can begin with the ‘standalone computer.’

Veeam PN configuration


Now the following configuration is set on a ‘Per Client’ basis. That, therefore, means it requires the PC name of the machine connecting. That will mean you will have to create a config file for each PC connecting to the VPN. We will be adding a NAT rule later, which means you, can add new devices following a failover.

Veeam PN configuration


Due to the setup of this appliance/software. The configuration file and password to login to this portal must be kept as SECURE AS POSSIBLE. The configuration file for each PC should be treated as a secure password.

You can take whatever precautions you see fit whether that be protecting the file with a password etc.

As previously mentioned, the software used to connect to your VPN is ‘OpenVPN’. The installer has been included in the .ZIP file sent across to you. This should be installed on any PC’s requiring using the VPN in case of a failover. I will demonstrate on how to use the OpenVPN software, later in the series.

Part three we will show you how to configure your failover plans. If you’d like any assistance with your Veeam Cloud Connect solution, please contact the support team on 03453 888 327 or send us an email using the form below.

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