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Remote Working guide: How to send a Remote Assistance Invitation

The Cloud Computing experts

Remote Working guide: How to send a Remote Assistance Invitation

With the current Coronavirus crisis, it’s more important than ever before to stay connected. If you know someone who is experiencing issues on their Microsoft Windows 10 system, or you would just like to show them how to do something, like setting up Skype calls, then remote assistance is ideal.

Applications such as WinVNC or LogMeIn used to be two of the most popular ways of accessing a computer remotely until Microsoft built in the Windows Remote Assistance feature into Windows 10, 8, and 7.

Here’s how to send a Remote Assistance Invitation with Windows:

Send Someone an Invite to Control Computer

  1. Hold the Windows Key, and then press “R” to bring up the Run
  2. Type “msra“, then press “Enter
  3. Select “Invite someone you trust to help you”.

How to send a Remote Assistance Invitation: Help options

You may be able to use the option “Use e-mail to send an invitation” if your default email client is set up properly. This option will automatically open as an email message and add the attachment you need. All you’ll need to do is type in the email address of the person you’re sending it to and send it. Most of the time, you’ll have to choose the “Save this invitation as a file” option and proceed with the next step.

How to send a Remote Assistance Invitation - How to invite a trusted helper

Choose a location on your computer to save the invitation file. I like to place it where it is easy to find it, normally on my Desktop. Choose a location, then select “Save“.

how to save desktop file

A window will open with a password. Make sure to keep this window open, if you don’t the session will end.

Then compose a new email message, provide the password you were given with and then attach the invitation file to the message. Send it off to the person you want to have control of your computer.

Windows Remote assistance guide - give your helper the passwordOpen invitation guide - Windows remote working guide


Connect to a Computer After Receiving an invitation

  1. Hold the Windows Key and then press “R” to bring up the Run
  2. Type “msra“, then press “Enter“.
  3. Select “Help someone who has invited you“.
  4. Select “Use an invitation file“.

RA working guide - invitations

5. Select the invitation file.

6. Type the password provided in the email.

7. Select “OK” to be connected. You can control the desktop using Remote Assistance

How to send a Remote Assistance Invitation - enter password

We hope you found our guide useful on how to send a remote assistance invitation. If you have any questions or concerns around remote working through the COVID-19 crisis, virtualDCS has opened up its support lines to answer your business questions.

You can also join the Coronavirus Yorkshire Business Support Group a community which was joint-founded by virtualDCS to assist businesses through this difficult time.


Coronavirus - virtualDCS offer