Is your data at risk after Brexit? 5 ways to protect it now

With an unknown Brexit on the horizon, many organisations are concerned about international data protection and security. And they’re right to be. The UK economy is heavily reliant on the free flow of data. Data is responsible for £240bn of UK economic activity, and three quarters of our data transfers are with EU countries.

If data flow restrictions are put in place after Brexit, UK businesses will be at a competitive disadvantage, and the security of our data could be compromised.

 

Brexit data security risks

So what are the risks and how can you minimise them?

(1) Data access

data centre

The EU has high data protection standards. All EU countries have signed up to these standards, including the recently implemented General Data Protection Regulation (GDPR). This means that personal data can be transferred freely throughout European Economic Area (EEA) member states with a guarantee that it will be secure and protected.

If the UK leaves the EU without a deal, it will be classed as a “third country” by the EU and will no longer be able to access and utilise this data. The UK has proposed a new data protection agreement and is currently negotiating on the basis that there will be a 21-month implementation period, during which existing legislation will continue, giving organisations more time to meet compliance rules for any new regulations.

 

(2) Data adequacy

The EU has said that UK will need to apply to be put on the list of safe countries for data access, by showing that it meets the EU requirements for data adequacy. Until then, it may be illegal to hold any data in the UK that refers to EU citizens until access is granted.

Data adequacy assessments for other countries have taken between 18 months and five years, so it is possible but not probable that the proposed 21-month implementation period will allow enough time for this.

 

(3) Data protection and security

Not only does the data adequacy decision pose uncertainty for the future of data outside of the UK, legal snags (like the US Patriot Act) are already causing headaches for UK businesses protecting their data internationally.

When entrusting your data to an American company, you’re also unknowingly laying down the red carpet for the US Government; inviting them to take a look around, copy and in some cases, even delete your information.

You can read more about the US Patriot Act in our blog post ‘Finding the right disaster recovery provider’.

The EU has declared that US and Canada only provide partial data adequacy. As the UK shares data with the US, this may prevent the UK from meeting the EU’s data adequacy requirements.

 

How to protect data from Brexit risks

Time is running out to protect your organisation’s data from the impacts of Brexit before the March 2019 deadline. But there’s no need to panic, there are steps IT managers can take now to mitigate the risks.

 

(1) Standard Contractual Clauses (SCCs)

In the absence of a post-Brexit data adequacy decision or an alternative agreement, data transfers to the UK from the EEC would require extra safeguards to ensure compliance. The onus would be on individual organisations to arrange these safeguards.

One option for individual businesses is to create and apply SCCs between themselves and all the other organisations they share data with. SCCs provide a written agreement between the data sender and data receiver, which guarantees that European Commission privacy standards will be upheld by both parties.

This option is likely to be costly and cumbersome, especially for small businesses. Smaller organisations may not want to sign up to SCCs provided by their partners if the extra administrative burden is prohibitive. The ECJ can also mount a legal challenge to SCCs, and is currently doing so for this one between Facebook Ireland and Schrems.

 

(2) Binding Corporate Rules (BCR)

Multinational companies that move EEA data through the UK also have the option to implement BCRs. These are a strict set of rules governing how data can be moved around different countries, but only within the same corporate group.

BCRs can be complicated, and even once all the work has been done to put them together, submitted applications can take a year or more to be authorised by the numerous data protection authorities in each of the EEA and EU member states. Again, the administrative costs can be high.

 

cloud computing and big data storage

(3) Migrate to a UK-based hosting and disaster recovery solution

Not all cloud based hosting and disaster recovery systems offer the same level of security, and Brexit could impact a significant number of solutions and providers. Backing data up offsite provides an additional level of reassurance. But there’s no point protecting your data offsite if you’re opening it up to additional vulnerabilities in doing so. Migrating to a UK-based system mitigates the impact of UK data adequacy non-compliance, for organisations that wish to use data in the UK.

 

(4) Choose an industry-leading cloud based system

Veeam software is on course to become the world’s leading disaster recovery solution, especially with the recent addition of Veeam Cloud Connect, its offsite backup and replication facilitator. Businesses all over the world are utilising Veeam to protect their data offsite. As the industry standard, it’s the system we recommend as we believe it offers the best protection.

 

(5) Work with an experienced strategic partner

Brexit is shining a light on data privacy and data residency. But of course these should be key considerations in any IT infrastructure design project.

Creating a robust IT infrastructure system that facilitates the free flow of data around the world without any disruption or delays is a complex undertaking. Add the increasingly complex data laws of numerous different countries into the mix, and the task becomes too onerous for most in-house IT teams to manage.

Now more than ever, it’s vital to evaluate both the physical and legislative significances of working with providers of offsite data solutions. Good providers should have a strong background in infrastructure and consultancy – someone who can work closely with your organisation to plan your cloud based data infrastructure around your business needs rather than simply deliver an off the shelf solution that may not be future proofed against changing legislative requirements such as Brexit.

virtualDCS has been involved with and worked on pioneering cloud technology since its inception. We have sat on BETA panels and testing systems so that we can deliver solid, leading edge solutions to our customers. We are proud to have been awarded accolades such as UK’s Most Cutting Edge Cloud Hosting Services Provider (TMT News), Best Cloud Hosting Services (AI Magazine) and Best International Cloud Computing Solutions Provider (CV Magazine).

 

What next for UK data adequacy?

Until the data adequacy decision is made, there is much debate around whether data flows can continue interrupted between UK and EU countries. The decision needs to be made before the 29th March 2019 and will confirm that the UK has taken enough steps to ensure a security level that is equivalent to the EU’s.

If the UK doesn’t get the “ok” from the European Union Committee, then official safeguards will have to be debated and put in place. If data adequacy isn’t granted before the deadline, any information stored outside of the UK would have to rely on alternative legal methods, which would cause both delays and costs for organisations trying to continue business as usual. Obviously, this includes organisations utilising Veeam offsite backup internationally.

 

Provider security and Veeam offsite backup

Unfortunately, as it stands there isn’t much anyone can do to speed along the decision making process. The fate of the UK and its data adequacy is set on the shoulders of our government, yet UK businesses aren’t entirely powerless.

By selecting a Veeam Cloud Connect partner based in the UK and transferring information to UK based data centres, when the deadline hits you can mitigate the implications, should data adequacy not be granted.

For more information or to speak to a team about Veeam Cloud Connect, call 03453 888 327 or email enquiries@virtualDCS.co.uk

An introduction to Big Data – the basics, the benefits and the security.

‘Big Data’ is a concept so prominent that it has implications for everyone, from your Grandma to your CEO.

With the data centres of today occupying an area of land equal in size to almost 6,000 football fields, the world of technology is thriving. Advancements in cloud technology along with the easy access to the Internet has made the accessing, analyzing and storing of data simpler than catching a bus. So it only makes sense for all of us to have a working understanding of the concept.

A basic definition:

Big data s

‘Big Data’ is everything everyone in the world does that leaves a digital trace (or data trace) that can be used and analysed. Collecting data isn’t a modern advancement, we as humans have been collecting and sorting data as far back as 18,000 BCE. However, since then a few changes to the way collect it have been made. The speed and ease that we now gather the data at makes all the difference in the quantity we collect…and it’s this data that is shaping our world.

With the majority of the world now owning a mobile phone, laptop or tablet, we’re living more in the digital realm every day; from listening to music, taking pictures, talking on the phone and countless other activities. Using these technologies leaves a trail of data which is open to being analysed and accessed at the touch of a button.

One other significant change is the kind of data we analyse. It used to fit neatly into tables and spreadsheets, things like sales figures and wholesale prices. Now data analysts can look at ‘’unstructured’’ data such as photos, tweets, emails and voice recordings. So not only has the speed of accessing data improved the format is now wider as well. This you may find both interesting… and maybe a little scary.

 

The benefits of ‘Big Data’

The link between ‘Big Data’ and businesses show very real and truly remarkable benefits, helping companies to better understand and target customers. Using data, retailers can predict what products will sell, telecom companies can predict if and when a customer might switch carriers, and car insurance companies understand how well their customers actually drive.

Big data is also optimising business processes. Retailers are able to improve their stock levels based on what’s trending on social media, what people are searching for on the web or even weather forecasts. Supply chains can also be optimized so that delivery drivers use less gas and reach customers faster.

 

Security

With the benefits this brings it demands high levels of security to protect it. As naturally, with the big benefits it provides, losing this data can result in big losses and it’s our job to protect it.

So what’s the solution? Disaster recovery as a service (DRaaS) with Veeam Cloud Connect keeps your data protected, recoverable and accessible no matter what. When paired together with virtualDCS, there is no defence so efficient.

 

To speak to someone about protecting your data or for a free Veeam Cloud connect trial, get in touch on 03453 888 327 or fill in the form below.

Are you a SaaS hero? It’s all about the customer service.

With the right team, Software as a Service (SaaS) is a simple and effective distribution model, but you still need excellent customer service to help you stand out from the crowd.

By 2020, Gartner estimates that the cloud computing industry will be worth $390B and SaaS will be leading this growth with an 18% compound annual growth rate. To keep up with competition and trends, hosting has become a necessity, but it’s still increasingly hard to establish a unique selling point for many.

SaaS application hosting

SaaS companies typically concentrate on making their application relevant and ensuring the app has enough features to keep customer’s happy. Although this is part of the solution, many forget that customer service is vital and can make all the difference.

As an example, accountancy software is one specific vertical that’s growing from strength to strength and customer service is especially important in this area. If a customer has a choice between a brilliant system that only offers email support or an equally brilliant system where you can pick up the phone and speak to someone, then they’re going to pick the latter.

The cloud, application and customer service are now all equally important and happy customers lead to recurring revenue.

Simple steps to happy customers

Your website makes a massive impact on a person’s opinion of your business. Having a good navigational structure, no 404s and content that’s easy to understand can make all the difference in avoiding click rage. You should also have an easy to sign up process, with a comprehensive knowledge base full of common FAQs for your software.

Speaking from experience, one of the most frustrating things is when you need to contact someone and they don’t pick up the phone! Speaking directly as a customer, you need to offer a range of contact options, including live chat, email, telephone and social media. The faster you respond to customers, the happier they will be. Customers also want an excellent service, knowing that there’s someone they can get in touch with quickly to manage and resolve their problems, so account managers are usually a good option to implement.

As I mentioned above, in addition to excellent customer service and feature filled application, you need to offer a highly available cloud deployment method. Partnering with a reliable hosting provider can mitigate a lot of the issues of hosting the software internally, while also providing additional benefits to both you and your customers.

Some of which include:

  • Lower cost of entry
  • Lower total cost of ownership
  • Trading customer CapEx for OpEx
  • Faster implementations
  • No internal setup costs

If you’re interested in changing providers or exploring cloud software hosting in general, we’re more than happy to help. We offer a free 30-day proof of concept for developers that includes free evaluation servers, technical and business advice with pay as you grow hosting.

If you’d like more information or just to speak to a member of the team, feel free to contact us using the form below or call us on 03453 888 327

 

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