How do I connect to a Veeam service provider?

It’s incredibly simple to connect to a Veeam service provider and configure your Veeam Cloud Connect solution.

This blog aims to give you a brief guide on how to complete the configuration.



Before you begin you need to have the following information to hand:

A full username and password for your tenant account (speak to your service provider to register these details). A full IP address or DNS name for the Service Provider you’ll be communicating with.

Stage 1: Find your Veeam service provider

In the wizard open up the background infrastructure view, click on the ‘Service Providers’ and then ‘add a service provider’. In this section enter your IP address or the full DNS name for the Server Provider. You can also add any information for your Veeam service provider.

Stage 2: Cloud Provider configuration

  • Using the port element, specify which port your tenant backup server will use to connect to the gateway. The default port is 6180, but your service provider should be able to specify this if it’s different.
  • If the service provider is managing the tenant’s backup, you should check the box that states you “Allow this Veeam Backup & Replication installation to be managed by the service provider”. This enables the Veeam service provider to be able to manage the backup server through the Availability Console.  System Domain Credentials are needed for the Service Provider to access your console.
  • Click ‘next’.

Step 3: TLS Certification

Veeam service providerIf applicable, in this section you can view and verify the TLS certificate received from the service provider. To view this, just click the link.

  • From the credentials list, select the details for the tenant account, as provided by your Veeam Service Provider. You can also manually add them in this section. When completed, click ‘apply’.

Stage 4: Repository and Replication resources

  • In the resources tab of this screen, the system will automatically calculate the amount of resource given to the tenant, then display the results. After this has completed, click ‘next’. Please note that it may take some time.
  • Within the hardware plans category the wizard will calculate storage, computing and network assets that are available and allocated to the tenant, by the Veeam Service Provider.

Stage 5: Managing Network extensions

In the network extension tab, the wizard will detail extension appliances for the network that will be deployed on the side of the tenant. The network extension appliance is used for maintaining and initially establishing connections between production Virtual Machines and virtual Machine replicas after a partial site failover has been initiated.

Here, using the Network Extension Appliances list, you can also view the default extension settings, add new network extensions (if you have multiple IP networks in production) or edit current ones.

Step 6: Configuring network extension appliances

This window gives two options, where you can edit the existing appliance by selecting and clicking ‘edit’, or offering the facility to add new extensions.

  • Navigate to ‘choose’ and select the host which the network extension needs applying to. This is the source host where your production Virtual Machines will be replicated to the host.
  • This step differs, depending on what hardware plan you have.
    • For VMware Hardware plans, in the ‘resource pool,’ section click ‘choose’ and select the pool where the extension appliance Virtual machine is to be placed. In the Datastore section, click choose and select the store where you would like to keep the files of the network extension appliance VM.
    • For Hyper-V hardware, in the Folder section, press ‘choose’ and select the path and folder where you’d like to keep files of the network expansion VM. In the network section, select the Virtual Switch that the production VMs on the host is currently connected to.

Step 7 (optional): IP clarification

The next step is to confirm the appliance’s settings. If you’d like to assign this automatically (you have DHCP configured in your environment), simply keep the ‘obtain IP address automatically’ selected.  Please note that Veeam Cloud Connect does not currently support DHCP for replication. Further information on the current limitations can be found at

To manually assign the IP address to the appliance, enter the information into the “use the following IP addresses” section, specifying the IP address, Subnet mask and default gateway. Click ‘ok’ to proceed.

Stage 6: Summary of results

At the apply stage of the wizard, you’ll be able to view and save resource information, as well as deploy the specified number of network extension appliances to your host. After this process has completed, just click ‘next’. You’ll then be able to review the configuration and close the wizard.

If you’d like any further advice or information, feel free to leave a comment below, email or call +44 (0)3453 888 327.

Why Veeam and virtualDCS

Why Veeam and virtualDCS?

We have now been a Veeam partner for over 10 years, working together to offer innovative Disaster Recovery solutions. virtualDCS and Veeam software combined can help you to reduce the cost of storage and protect the data that matters the most to you.

Here is how together we can support you, and your business:Veeam

Offsite backup made easy with Veeam                              

When it comes to protecting your data offsite, a common issue is maintaining your disaster recovery facility, but this is where virtualDCS can help. By selecting virtualDCS as your offsite provider you can protect your data with ease, knowing your data is protected, without you having to maintain the data centre.

Veeam also offers flexibility through built-in WAN Acceleration, with this technology the software can decide which data blocks are there and which to send in backup. Also included is global caching, variable block length data fingerprinting, and traffic compression and is 50x faster than a standard file copy.

Built for the virtual world

Veeam does not just tolerate virtual environments, it embraces it. The navigation is easy and intuitive versus physical backup tools and it’s simple to connect your infrastructure to our offsite data centres.

Saving Money

Many businesses are switching to Veeam software due to the massive savings to be had, businesses who have switched, have saved on average of £38,000 a year. Not only this, but they have also improved their backup performance and downtime.

Business owners who have switched also reported spending 35% less time managing their infrastructure so they can focus their time and energy on the business.

Instant File Recovery through Veeam cloud connect

Instant file recovery through image-based backups can be problematic. To tackle this problem head-on, Veeam developed an Instant File Recovery which enables the admin to restore guest files from a compressed and duplicated backup, without having to restore an entire machine. You can do this straight from your off-site storage location, with ease.

Instant VM Recovery

If for whatever reason, your virtual machine goes down you can restart it again on any host. Full recovery can happen in the background with no impact on users or your business.

Always Reliable

Veeam replication cloud backup offsite provides automated nightly backup and replica testing on 100% of all your workloads. 

The Future

Regarded as a pioneer in the backup sector. Over 50,000 companies have switched to Veeam in the past 12 months, simply because they are the industry leader with a proven history of digital backups.

Contact our team to find out more 

big data security - cloud security

Why should you Backup Microsoft Office 365?

Even though Microsoft aims to offer an ‘always accessible’ service, the one thing it doesn’t provide is a comprehensive backup solution.

There’s a common misconception that Microsoft automatically backs up Microsoft Office 365 data, but the truth is that Microsoft only offers the very limited protection of a recycle bin and mail box preserver feature.

backup microsoft office 365

Recent industry reports tell us that 70% of data lost from Software as a Service applications is due to accidental deletion, or through the malicious deletion of files by end users.

We’ll tell you more about these features below, but the bottom line is if an IT manager isn’t backing up information independently, they’re simply leaving data at risk. It is the organisation’s responsibility to protect the information directly and the only way to do this is with a hybrid solution.


Standard Microsoft Office 365 tools aren’t enough

Microsoft allows the business administrator to customise the organisation’s data retention period within a recycle bin before the data is automatically deleted. Although this feature allows the data to be retained for longer it will use up disk space rapidly and create considerable expense.

Another protection feature provided through Microsoft Office 365 is the ability to preserve a mailbox for a period of time when a user leaves the organisation. If this is not retained before the user leaves, or if the user decides to manually empty all folders the information is permanently lost.


An alternative solution – Veeam Backup for Microsoft Office 365

For any Microsoft Office 365 customers looking to protect their data, we’re more than happy to recommend Veeam Cloud Connect. As a Veeam partner, we’ve seen first-hand on many, many occasions how powerful the backup solution is.

Working together, we can help you to:
  • Take control of your Microsoft office 365 data
  • Reduce time and effort restoring your emails
  • Migrate email data between Microsoft Office 365 and on-premise Exchange
  • Protect against data loss scenarios that aren’t covered by Microsoft’s recycle bin or preserve mailbox facilities.


You can read more here or contact the team below for more information and a free 30 day trial of Veeam Cloud Connect. Together we can protect the information vital to your business.

virtualdcs disaster recovery awareness

virtualDCS is a pawsome place to work

One of the many reasons I love working at virtualDCS is that we can combine all of our different hobbies and interests into the tasks that we complete every day.

As long as it connects to our company values (and doesn’t make too much of a mess!) the directors are open to all suggestions. To make the most of this, each quarter we now have a different theme that radiates through our office, website and social media.

These themes and events are suggested and voted for by the virtualDCS team, so everyone gets involved. Last quarter we had a giveaway to celebrate our 10 year anniversary with Veeam… this quarter we’re inviting our faithful pets into the workplace! 

Each day, more and more animals are being welcomed into the office and with studies confirming that their presence relieves stress in the workplace, why wouldn’t we want our pampered pets with us at work?

How does pet protection and Disaster Recovery combine?

This idea sparked a discussion around if it was actually plausible to bring our animals to work, and ensure their safety in the office – could we keep them safe and content?

virtualdcs disaster recovery awareness

Obviously we don’t want anything but wagging tails and happy squeaks. It made us wonder how many companies actually include office animals in their disaster recovery plan.

In the event of a natural disaster hitting the office, such as office fire or flood, staff safety and data protection are the first thoughts, but where do our animal assistants fit in now they are on the rise?

How do businesses protect these animals from physical and psychological harm? After all, the Animal Welfare Act places a duty of care on people to ensure they take reasonable steps in all the circumstances to meet the welfare needs of their animals.

We decided that office pets also need to be included in the disaster recovery plan and that DR should be about more than just protecting data when a disaster strikes.

It was a unanimous vote where we decided that for the next few months, while we promote our own Disaster Recovery services we’ll also promoting the importance pet protection in a DR plan.

You can help! Join the fun on our Twitter feed.

As an animal mad, self-confessed crazy cat lady, I’m over the moon that we’ve introduced a new pet focus to the office and to kick off our new campaign, we’re having our first official bring your pet to work week!

From the 30th April until the 4th of May, team members will be bringing a different animal assistant into the office each day.

We also want all of our friends and followers to join in the fun, so we’ll be posting regular updates, pictures and office antics on our Twitter profile. We’re also going to be hosting a few competitions, one of which will be to find the best ‘animal assistant’.

You can join in with this, our first competition, by following us on Twitter @virtualDCS, where if you retweet the pinned post and send us a picture of your pet helping you at work or generally causing mayhem.

There are also plans for a caption competition and a ‘guess the number of’ game, so there’s no limit to the cute companions that can be entered… slime, fur and scales are all welcome!

Ready to get started? Just visit our Twitter profile and look out for our posts

13 is lucky for some! Meet our competition winner

Congratulations to Ian McGregor Brown for winning a brand new coffee machine in our celebration competition.

We’re happy to announce that Ian from Leeds was the lucky entrant to win the main prize draw and is now enjoying a good cuppa coffee (or several) from the virtualDCS team. 

Ian was the 13th entrant to the competition, proving that the number 13 is lucky for some.

In case you didn’t know, the Twitter giveaway was created to celebrate 10 years of collaboration with Veeam. 10 years on, virtualDCS is now one of the most established Veeam Cloud Recovery providers in Europe and one of the very first businesses to offer Veeam Cloud Connect solutions to the masses.

Ian told us:

“I’m so delighted to win. I’ve followed virtualDCS on Twitter for a while now as the team are great and they post some really useful things, around technology and business trends. I saw the competition pop up and I thought I may as well enter, what’s the worst that could happen? My track record on winning competitions is zero, so what a great surprise it was when Nikki called me!”

Although Ian was the lucky winner, we also had a number of fantastic entries that are worth noting!

From dog mugs to fabulous affirmations, here are some of our favourites. 


Richard May, Managing Director of virtualDCS said:

“Hitting our 10th year of partnership gives us a chance to look back and reflect on the innovative solutions that the partnership has brought to the market and really celebrate the achievements of our team.  Veeam continues to be a focus for us and we’re excited to see what other unique solutions we can create together to help protect customer data.”

If you’re not a winner, don’t worry, we’ve got more competitions in the pipeline and we’re still offering free Veeam cloud connect trials. If you’d like to find out more or to claim your free trial, simply use the form below or contact the team on 03453 888 327.

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