You may find that when you log-on to your PC or Terminal Server, your saved items and personalised settings have disappeared.

You may also be greeted with one of these messages in the bottom right-hand corner:

Windows server 2008 R2

Don’t panic as the resolution is only a few clicks away. If possible, log on with another Administrator account but if not then try the following with your current user account.

The first thing we want to do is go to Start > Run > Type ‘Regedit’

Windows 7

Once the registry window is open, browse to:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsNTCurrentVersionProfileList

In the profile list, you may then see a duplicate key entry. One, however, will have a suffix of .bak

Windows 2008 R2

The key with the .bak suffix is the correct old profile that contains all the user information. The one without the .bak is the current temporary profile.

To resolve the issue, we firstly recommend you back up the profile list folder. To do this, simply right click on the ‘ProfileList’ folder and then click ‘Export’.

Windows Server 2008

Save this to a location you will remember in case any issues occur.

Now to resolve your issue, simply rename the folder without the .bak suffix to .old and then remove the .bak from the other key.

Windows Server 2008 R2

Now log off and on and hopefully your profile will now be working as normal.

If it still isn’t working, we recommend rebooting and then it will log you back on with your old profile.

 

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