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Microsoft Teams calling

Optimise your business for remote working and never miss a call again with Microsoft Teams.

Extend your Microsoft Teams solution with VoIP calling from virtualDCS: Call anyone, anywhere on any device, even normal phones, wherever they are.

One of the toughest remote working challenges for organisations is finding the best way to communicate internally and externally.

Although we’re more connected than ever before, through Zoom, Microsoft Teams, Mobiles and Desk phones, we’ve never been so distanced, and tracking someone down to have a conversation has never been harder… especially across organisations.

Microsoft Teams is connected to a user, not a specific telephone number, and their identity always stays the same. This means that employees and contacts are always connected, across multiple devices, and with status functionality, you can see when connected users are in calls or meetings in real-time.

With an added calling plan, Microsoft Teams can help unify your communications strategy, provide internal and external calling, video calls, instant messaging and more, while also integrating with your existing telephony system to ensure your customer calls are always answered as a priority.

virtualDCS offers a range of additional telephony services that integrate with Microsoft Teams and work around your business call requirements:

Call recording with Dubber

As the compliance landscape changes, there is more demand than ever before for call recording services.

Ideal for both inbound and outbound contact centres, call recording can be used for training purposes, to verify staff activity or to assure customer service standards.

Call recordings can be accessed and played back online, with flexible listening and secure long-term storage available.

Analytics, reporting and management with Akixi

Gather greater insight into your business communications strategy and ensure customer calls are the top priority.

Discover when your inbound communications peak is and ensure your teams are sufficiently resourced to cope with demand. Help monitor your business communications from beginning to end, manage your inbound call queues, view abandoned calls, schedule customised reports and more.

Hosted Call Centre facilities

Meet the complex requirements of call centre environments, with sophisticated call routing, queuing and agent consoles.

Ensure customer calls are answered quickly, and delivered to the most appropriate agent. Enable team members to sign in and out of call queues, view a dedicated agent console and utilise supervisor monitoring and reporting, with real-time dashboards displaying core call metrics.

Receptionist client

Access a cost-effective method of managing incoming business calls and routing them through a single interface.

Used by front-of-house employees and telephone attendants, the Receptionist client can be used to screen and manage inbound calls, ensuring calls are answered professionally and efficiently within agreed time frames. 

Contact the Team

Would you like to speak to the team about your Microsoft Teams calling requirements? Simply fill in the form below and we’ll be in touch as soon as possible.